Refund policy

 

Returns in other European countries

  • Returning your order from a European country outside the Netherlands? This is of course possible. For returns outside the Netherlands, Eleganci's returns portal also offers return labels. The return costs for orders outside the Netherlands are at least €6.50. 
  • You have the freedom to choose a carrier for your return, but you are responsible for communicating the shipment to Eleganci.
  • Have you received an item that is faulty? Even then, Eleganci will help you further. Please contact us first via the contact page

Submit your return

Will I receive a full refund?

In almost all cases, you will receive a full refund of the purchase price (excluding any shipping costs). However, this depends on the condition in which you return the product. You are only liable for depreciation of the goods resulting from use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. Taking a bag out of its packaging to look at it in detail is obviously acceptable. If you have visibly put the bag into use and still return it to us, Eleganci is not obliged to refund you the full purchase price.

When will I receive the money for my return?

Eleganci aims to refund the entire purchase price (excluding any shipping costs) to you as soon as possible, but no later than 14 days after receipt of the return notification. However, we do reserve the right to wait with the return payment until we have received the products in good order.

Who is responsible for the return shipment?

You are personally responsible for the correct delivery of the return shipment at all times, even if you have reported a shipment via our returns portal. In accordance with legislation, it is the consumer who is responsible for ensuring that the return arrives at Eleganci in good condition.

Our return address:

Eleganci
Prinsenweide 2G
7317 BB Apeldoorn
Netherlands

It is also possible to use the European model withdrawal form. However, use of this form is not compulsory. You can download the form here.